Terms of service

1. Hold Policy

We do not hold any available reptiles.   

2. Guarantees

Live Reptiles

We offer 7 days health guarantee post-receipt of the animal. If the customer is not completely satisfied with their purchase of any reptile, a full refund (not including the shipping cost) or an exchange (See “Return/Exchange Policy” below) will be issued upon agreement. It is the customer’s responsibility to research about the proper care of the particular reptiles that we have available. Guarantee will be void if proper care is not followed.

3. Return/Exchange Policy

Live Reptiles 

If any animal needs to be returned or exchanged for any reason it will be the buyers responsibility to ship the animal back,  Refunds or exchanges may take up to 5-7 days to allow us to asses the animal health. 

4. Sex

The sex of an available reptile is not. However if it is mis sexed we do offer an exchange for an animal of same value.

5. Shipping/Delivery

For live animals, we ship Monday to Wednesday weather permitting. 

Live Animals

We ship all live reptiles via FedEx Priority Overnight or UPS Next Day Air only. If there are any issues, please notify us immediately upon receipt of the reptile. Please contact us promptly if a reptile arrives dead on arrival, or is showing health concern(s). Since we are shipping live reptile(s), the customer or an authorized receiver must be home to sign and receive the package on the first initial delivery attempt. If the package is to be held at a shipping hub for pick up, it must be picked up on the day when the package arrives. If first delivery attempt cannot be made, or if the package is not picked up on the same day as the arrival date, all guarantees hereto are void.  For the safety of the animals we do not ship in temperatures lower than 40°F. We are not responsible for a delayed package delivery due to unpredictable weather and/or the carrier.

6. Payment options 

We take payment via Paypal and Zelle, is the customer does not have either of these payment options we will handle this case by case to accommodate clients. We do not offer payment plans or holds, we do not take deposits all sales are first come first serve. 

7. We reserve the right to refuse service to anyone, for any reason.